Frequently asked questions
*HOW LONG DOES DELIVERY TAKE?
We are glad to bring our customers great value and service. That’s why we provide free shipping from our warehouses in China by ePacket or EMS and in USA by USPS.
Shipping to over 200 countries
We are proud to offer international shipping services. However, we charge shipping fees to some countries also there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
*This doesn’t include our 2-5 day processing time.
You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
You simply click on the "Add to Cart" after choosing the products you want, and then when you're done, you click on the "Cart" icon in the upper right of the screen. After that, you click on the "Checkout" and fill in your details to finalize the order. Or click Buy It Now button if you wish to use simple purchase process and follow steps.
* HOW TO SEARCH PRODUCTS?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
*ARE MY PAYMENTS SECURE?
Yes of course, 100% secure
- We accept credit card payments using one of the most trusted payment gateways, and the card's information is never stored.
- We also use the services of the world leader in protecting websites. So the website is secure at all times.
*IS THERE ANY EXTRA FEE?
*HOW CAN I REFUND OR EXCHANGE?
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. If for any reason you would like to exchange your product. You must contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so. Contact us.
*CAN I FOLLOW MY ORDER?
Yes of course, we will send you tracking number once it is ready which allows you to track your parcel. Also, you can follow your order here.
*Tracking number is not updated!
Tracking number will be sent as soon as we ship the order. It is usually take 2-5 working days.
It is normal that shipping company will update tracking statues after sometime.
*DO WE HAVE A PHYSICAL SHOP?
FALATTAR STORE is a pure online store. We do not have any physical stores, but we will follow and deliver your order directly to your door.
*WHERE OUR PRODUCTS SHIPPED FROM?
Most of our products shipped from China, Hong Kong, Singapore and USA.
*IS IT SAFE TO PAY WITH MY CREDIT CARD?
*CAN I DO BULK ORDER?
In case of bulk ordering, please contact us to arrange the deal before you start ordering.
*CAN I CANCEL THE ORDER?
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us fast. Once the packaging and shipping process has started and tracking number attached to order, we are so sorry, order can not be cancelled anymore.
*WHERE CAN I FIND A DISCOUNT CODE?
We send out discount codes regularly to those who are subscribed to our email list. If you wish to subscribe, scroll to the bottom of the page and enter your email.
*HOW DO I RECEIVE MULTIPLE ITEMS ORDER?
If you order several products, each one will be sent in a separate package (in most cases).
*ARE OUR HEALTH, MEDICAL, BODY CARE .. ETC. SAFE?
Yes, they are safe and certified by some of famous authorities, however, is it customer responsibility to consult doctor first before start using our health products!
*These FAQ's may be updated from time to time.